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Refund Policy
Because every case ships as a series of physical letters, whether a refund makes sense depends on how far along your case already is.
BEFORE YOUR FIRST LETTER SHIPS
Full Refund
Changed your mind, ordered the wrong case, or just no longer want it — as long as Letter 1 hasn't gone out yet, cancel for a full refund, no questions asked.
100% refundable
AFTER LETTERS HAVE STARTED ARRIVING
No Refund on Letters Already Sent
Once a letter has been printed, packaged, and mailed, that part of the case can't be refunded — each one is produced individually for your order, not pulled from stock.
Remaining letters only
1
A letter arrives damaged or doesn't arrive at all
A replacement will be sent immediately. See our Shipping page for how we handle a letter that gets lost or damaged in the mail.
2
Canceling The Mailbox Society
Membership cancellations work differently from a single-case refund — see the Mailbox Society page for how billing and in-progress cases are handled when you cancel.
3
How to request a refund
Email us with your order details before your next letter is scheduled to ship, and we'll take care of it from there.
© The Boogeyman's Mailbox — Doylestown, PA
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